Troubleshooting

In the provided text below, we offer a series of tips for WordPress site owners on resolving website issues. It’s crucial to understand that plugins and themes function as integral components within a larger system. The effective operation of our plugins and themes depends on the seamless functionality of other aspects of your website.

Here are some key considerations:

Run your test with Chrome, Firefox or Safari (last version). Empty your browser cache. Keep the Cookies and JavaScript enabled at your browser.  Use updated (last version) browser Firefox, Chrome or Safari. Avoid to use internet explorer.

a) Check if you have the WordPress last version installed. If not, update to the last version.

b) Check your site’s health status under Tools > Site Health. This page will run a number of different checks and provide important information about your WordPress configuration and any items that require your attention.

c) Fill out all settings fields for ours plugins.

d) Check your memory status:

Ours plugins and themes can tell to you if you have enough free memory or not and advise how to improve it. Usually have one Memory CheckUp tab or dashboard warning. Please, check that.  Try to run your site with low memory is a critical error !

Try our free plugin WP Memory to get tips about memory and also increase your memory (PHP and WP) limit without your need edit files.

e) Activate only the plugins required by our theme.

If works fine, begin to activate your others plugins, one each time.

After install each plugin, look the site.

If stops of works, means that plugin is defective or  not compatible with our plugin and you need replace it. For more details, please, look our page: https://siterightaway.net/test-for-conflicts/

f) Set the permalink to Post Name to avoid 404 error pages

Settings => Permalink 

If 404 error persist, try empty the cache of your browser and  mark permalink as PLAIN, save and then mark as POST NAME again and save.

g) Check Files and folders permission with our free plugin below (wp tools)

h) If you got any messages regards Database Errors, as, for example, fail to create table or fail to update database, check the integrity of your database. You can do it with  phpMYAdmin or request help to your hosting company about how to run that. Sometimes databases and tables get damaged and need be fixed. Our plugin WPtools can help you too and run a test on your tables, also at free version. Please, read below.

i) Try to change debug to true in your wp-config.php:

define(‘WP_DEBUG’, false);

change to

define(‘WP_DEBUG’, true);

j) WordPress is not immune to malware, which can create all sorts of havoc on your website.​  Check your server agains Malware with our Anti Hacker Free Plugin.

You can see if your site has PHP / MYSQL and Javascript errors, low memory and processor load with this free plugin:

WP Tools Increase Maximum Limits, Repair, Server PHP Info, Javascript errors, File Permissions, Transients, Error Log

Link to test for conflicts page.

Note for plugin users:  please, install our free theme (fordummies) and run a test. You can install it from wordpress repository. Check for javascript errors and if our plugin works. Then, install again your old theme and check again… If you find erros in your theme, replace the theme or request support to theme’s developer.

If you have a professional version of ours themes or plugins, we can install and check for errors for free to you.

After implementing these steps, if you encounter any issues, please visit our support page for further assistance.