Test For Conflicts
A “conflict” is something that occurs when two plugins or a plugin and a theme are incompatible with one another. Testing for a conflict is important because they maybe can often be fixed, but only if the true nature of the conflict is known.
We highly recommend using the free Health Check plugin method as it allows you to run a conflict check without affecting normal visitors to your site.
1. Identify if a conflict exists
Disable all other plugins
Switch to the TwentyNineteen theme
Test your site.
2. If the site works, after following the three steps above, it means there’s an incompatibility somewhere.
3. Identify where the conflict is coming from.
Reactivate a single plugin
Test your site
If the site stops working, you’ve identified the source of the conflict
If the site does not work, repeat steps #1-2 until you’ve reactivated all other plugins.
4. Finally, switch back to your current theme to complete the testing phase.
5. Once you’ve identified the source of the conflict:
Make sure everything is updated:
Is WordPress updated to the latest version?
Maybe your theme has an update available?
Maybe your plugin(s) need to be updated?
Contact our support center with the following information
Name of plugin(s) or theme that is conflicting
Information about where the problem occurs (specific part of admin? or maybe frontend of your site?)